Guest app
Hotel information, requests and menus in one place.
Guest commerce and AI concierge for hotels
Every stay, more revenue — one platform, no PMS rip-out.
Ultra Guest gives your guests a branded app they open from a QR code, an AI concierge that answers and books in their language, and one checkout for everything you sell — upgrades, dining, spa, experiences and more. Your PMS stays exactly where it is.
- No app to download
- Works alongside your PMS
- Multilingual, including right-to-left languages
- Live at a pilot hotel in Egypt
Replace three tools with one
Many hotels pay for a guest app, an upsell tool and an AI chatbot separately — three contracts, three logins and three copies of the same guest. Ultra Guest does all three on one cart, one guest profile and one bill.
Upsell tool
Pre-arrival offers, room upgrades and late checkout.
AI chatbot
Answers guest questions around the clock.
Ultra Guest
All three, sharing one cart and one checkout — so the concierge can sell what the app shows, and every sale lands in the same reports.
Everything we do, across the whole stay
One platform from the booking confirmation to the next reservation.
Before arrival
Arrival
In-stay
- Explore marketplace
- AI concierge
- In-room dining and restaurant ordering
- Spa, tours and activity bookings
- Service requests
- Tipping for your team
- Prayer times and Qibla direction
- Destination guide
Departure
After the stay
For every team in the hotel
Each department gets its own screens, on the same data.
General manager and owners
A daily cockpit, an owner digest and a roll-up across every property in your group.
Revenue
Upsells and upgrades, seasonal prices and the best next offer for each guest.
Food and beverage
Outlets and menus, a kitchen display for live orders, and F&B sales reports.
Front desk
Online check-in, service requests and one inbox for guest messages and concierge handoffs.
Marketing
Guest profiles, campaigns to guests who agreed to hear from you, journeys and loyalty.
Partners and vendors
Spa, tour and shop partners run their own portal and see their own payouts.
Finance
A double-entry ledger, settlements and statements, with VAT and service charge handled per hotel.
AI concierge
A concierge that answers — and books
Guests ask in their own language and get answers drawn from the facts your hotel approved. When they want something, the concierge adds it to the same cart the app uses and confirms before any charge.
- Answers from your approved hotel facts, not guesses
- Books spa, dining and experiences through the same checkout
- Hands the conversation to your staff when a person is needed
- A monthly conversation allowance per room, with no surprise AI bills
Intelligence
Know what sells, to whom, and what to do next
Every order, booking, request and conversation lands in one place, so your reports show revenue per stay, what guests ask for that you do not sell yet, and which offer to show which guest.
- Revenue, orders and top items by outlet and by day
- Unmet demand from guest questions and searches
- Best next offer and recommended actions
- A weekly digest for owners and general managers
Works with the systems you already run
Start with no integration at all. Connect your PMS, POS and payment provider when it helps — each connection is set up per hotel, where supported.
- OPERA Cloud (OHIP)
- apaleo
- Mews
- Point of sale
- Online payment gateways
- Pay at the property
Estimate
Estimate your revenue
Move the sliders to see projected monthly sales through Ultra Guest against the list price.
- Occupied room nights per month
- 2,100
- Purchases per month
- 315
- Average purchase used in this estimate
- $30
- Projected monthly sales through Ultra Guest
- $9,450
- Plan fee
- $1,000
- Commission
- $1,890
- Total Ultra Guest cost
- $2,890
- Sales after Ultra Guest cost
- $6,560
Estimate only, not a quote. It uses your inputs, a 30-day month, list prices and an average purchase that is a fixed share of your room rate, and excludes VAT, service charge, tips and your own costs of sale.
Honest about where we are
- Pilot-ready for independent hotels
- Privacy foundation with consent capture and data-subject tooling
- Pay-at-property and account-managed launch first
- No-download, branded guest app
- Activation is reviewed and set up by Ultra staff
Read our trust & privacy posture · How we keep your data safe
Two engines, one platform
Earn more with Guest. Spend less with SupplyChain.
Ultra Guest is one half of UltraHospitality.AI — the AI platform for the hotel P&L. Its sibling, Ultra SupplyChain, turns your e-invoices into provable procurement savings. Use either on its own, or both.
Ultra Guest
A branded, no-download guest app and AI concierge that sell room upgrades, dining, spa, experiences and more — turning every stay into revenue.
Ultra SupplyChain
AI procurement analysis and sourcing that prove a saving on every recurring item — from your own government-validated ETA e-invoices.
See it on your property
Tell us about your hotel and we'll set up a tailored demo and pilot. We review every request personally.